Reference

jasabola link Terms & Conditions

jasabola link Terms & Conditions explain how you open, use and protect your account across the Indonesia lobby.

Account accessWallet recordsPolicy requestsLocal eligibility
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CONTACT ROUTES

Get Help With A Policy Question

A clear contact path matters when a clause affects your account, wallet record or access request.

Account condition Use the account help route beside the cashier path when you need clarification about…
Wallet condition Send the payment receipt and account reference when a DANA, OVO, GoPay or QRIS…
Access request Tell us your location and device path when access is unclear.
DATA CONTROL

How We Apply This Policy

Terms & Conditions work properly only when account records, security checks and policy requests are handled consistently.

Account records

We use registration details and phone verification to connect your account activity with the correct account. You are expected to keep those details current and to tell us when a correction is needed.

Transaction matching

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account can be retained to reconcile account activity. We use them for status checks and policy-related enquiries.

Cookie choices

Cookies may support sign-in continuity and policy-page display. Your browser controls whether they remain on the device, while disabling them can affect account access or saved preferences.

Login protection

Keep your password and phone access private under these conditions. If you suspect account access by someone else, contact us from your account route so we can check the relevant record.

Record retention

We retain account, transaction and contact records for the period needed to operate the agreement, address disputes and meet applicable legal duties where local law permits.

Change requests

You may ask us to correct account details, explain a clause or clarify how a policy applies. Include your registered phone detail and the exact request so we can respond to the right record.

Terms & Conditions Questions Answered

These answers address the policy searches we receive before account creation and during account use. They are written for Indonesia access and should be read with the full Terms & Conditions above. If your circumstances are different, contact us with the account detail and clause you need us to check.

They explain account creation, phone verification, login security, wallet and transaction records, policy changes, data handling, access conditions and the route for requesting corrections or clarification.

Yes. Access depends on local law. You must decide whether use is permitted where you are located, and we may apply an access condition when local rules require it.

Phone verification helps us connect the account to the correct contact detail before account access. It also supports account recovery and helps us investigate a disputed login or wallet record.

DANA and QRIS references may be matched with your account to check a receipt, pending status or correction request. Keep the reference available when you contact support about a transaction.

You can request a correction through the account support route. Include your registered phone detail, the field that needs changing and a short reason so we can check the relevant record.

Updated Terms & Conditions apply after the revised wording is published, unless a notice states another effective point. We may contact you when a change materially affects account access or use.

Send a specific request through the support route and name the record, cookie setting or retention question. We will explain how the policy applies and identify any detail needed to locate your account.

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